Authenticity Guarantee

Authenticity Guarantee

Effective Date: July 14, 2026

At CardPoke, we understand that authenticity is one of the most important factors when purchasing Pokémon Trading Card Game products online.

Collectors invest their passion, time, and trust into their collections, and our mission is to provide a reliable shopping experience by offering products that are accurately represented and handled with care.

Our Authenticity Commitment

CardPoke is committed to providing genuine Pokémon Trading Card Game products.

We carefully select our inventory and work with trusted sources to offer products that meet our quality standards.

When you purchase from CardPoke, you can expect:

✓ Genuine Pokémon Trading Card Game products
✓ Accurate product descriptions
✓ Transparent product information
✓ Careful handling and packaging
✓ Professional customer support

Product Sourcing

We take product sourcing seriously and aim to work with reliable suppliers and distributors.

Our purchasing process focuses on:

  • Selecting products from reputable sources.

  • Reviewing product details before listing.

  • Providing accurate information about product type, condition, and availability.

  • Maintaining high standards when preparing customer orders.

Sealed Product Guarantee

For sealed Pokémon products, we guarantee that items are shipped in the condition described on the product page.

This includes products such as:

  • Booster packs

  • Booster boxes

  • Elite Trainer Boxes (ETBs)

  • Collection boxes

  • Special Pokémon TCG products

Unless otherwise stated, sealed products are shipped unopened.

Please note that factory packaging may sometimes have minor variations caused during manufacturing, transportation, or production. These variations do not affect product authenticity.

Individual Card Authenticity

For individual cards, we provide descriptions and images intended to accurately represent the item being sold.

Please note that collectible cards may have natural variations, including:

  • Minor printing differences.

  • Centering variations.

  • Small factory imperfections.

These characteristics may occur during official production and do not necessarily indicate that a card is not authentic.

What We Do Not Guarantee

While we guarantee product authenticity, we do not guarantee:

  • Future market value of collectible items.

  • Specific cards inside sealed products.

  • Pull rates or rarity outcomes.

  • Price appreciation over time.

The collectible market can change based on demand, availability, and other external factors.

Customer Protection

If you believe you have received an item that does not match its description or have concerns about your purchase, please contact us.

To help us review your request, please provide:

  • Order number.

  • Description of the issue.

  • Photos of the product and packaging.

Our team will review your case and work toward a fair solution.

Our Promise

At CardPoke, our goal is simple:

Provide collectors with a trustworthy place to purchase Pokémon products with confidence.

We are committed to delivering:

✓ Authentic products
✓ Secure shopping
✓ Careful packaging
✓ Honest service
✓ Support for our customers

Thank you for choosing CardPoke as part of your Pokémon collecting journey.

Contact Us

For questions regarding our Authenticity Guarantee, please contact us:

Email: contact@cardpoke.shop

Phone: +1 (479) 345-1674

Business Address:
CardPoke
49 Crown Street
London, W1T 6WU
United Kingdom