Our Guarantee

Our Guarantee

Effective Date: July 14, 2026

At CardPoke, we believe that collecting Pokémon cards is more than just a hobby — it is about excitement, memories, and building a collection you can be proud of. Our commitment is to provide every customer with a secure, reliable, and enjoyable shopping experience from the moment you place your order until your package arrives.

We stand behind the quality of our products, our packaging standards, and our customer service. Our guarantee reflects our promise to treat every order with the care and attention it deserves.

Authenticity Guarantee

At CardPoke, we are committed to offering genuine Pokémon Trading Card Game products.

We carefully source our products from trusted suppliers and distributors to ensure that our customers receive authentic collectible items.

We guarantee that:

  • Products are accurately described on our website.

  • Items are represented honestly and transparently.

  • Sealed products are shipped in the condition described at the time of purchase.

  • Product details, including set names, editions, languages, and conditions, are clearly communicated whenever applicable.

Please note that Pokémon cards are collectible products, and natural variations may occur, including:

  • Minor manufacturing differences.

  • Centering variations.

  • Small printing imperfections.

  • Packaging differences between production batches.

These characteristics are considered normal for collectible trading cards and do not affect product authenticity.

Secure Packaging Guarantee

We understand that Pokémon cards are valuable collectibles that require careful handling.

Every order is prepared with attention to detail to reduce the risk of damage during transportation.

Depending on the product type, we may use:

  • Protective sleeves.

  • Card holders or protective cases.

  • Bubble protection.

  • Secure shipping materials.

  • Appropriate packaging methods for sealed products.

Our goal is to ensure that your cards arrive safely and in the same condition as when they leave our store.

Condition Guarantee

We provide accurate product descriptions to help you make informed purchasing decisions.

Products are shipped according to the condition stated on the product page.

For sealed Pokémon products:

  • We guarantee that sealed items are shipped unopened unless otherwise stated.

  • We do not open, inspect, or alter factory-sealed products before shipping.

For individual cards:

  • Product conditions, when provided, are described according to our assessment.

  • Images and descriptions are intended to accurately represent the item.

Delivery Protection Guarantee

We work hard to ensure your order reaches you safely.

Our delivery commitment includes:

  • Processing your order within the stated processing timeframe.

  • Providing shipping confirmation when your order has been dispatched.

  • Providing tracking information when available.

  • Assisting customers with delivery issues.

If your package experiences an issue during transit, please contact us. We will work with you and the shipping carrier to investigate the situation and provide assistance.

Damaged Order Guarantee

We understand how disappointing it can be to receive damaged collectibles.

If your order arrives damaged:

  1. Contact us within 7 days of delivery.

  2. Provide your order number.

  3. Include clear photos of:

    • The damaged product.

    • The packaging.

    • Any visible shipping damage.

After reviewing your request, we will determine the appropriate solution, which may include:

  • Replacement of eligible items.

  • Store credit.

  • Refund according to our Return and Refund Policy.

Customer Satisfaction Guarantee

Your experience matters to us.

If you have any questions, concerns, or problems with your order, our support team will do our best to assist you.

We are committed to:

  • Responding to customer inquiries as quickly as possible.

  • Providing clear and helpful support.

  • Resolving issues fairly and professionally.

  • Continuously improving our service.

Secure Shopping Guarantee

Your safety is important to us.

CardPoke uses secure payment and checkout technology to help protect your personal and payment information.

We work with trusted payment providers and Shopify security systems to provide a safe purchasing environment.

Our Promise to Collectors

Every Pokémon card has a story, whether it is the first card in a new collection, a rare discovery, or a gift for another fan.

Our promise is to provide:

✓ Genuine products
✓ Careful packaging
✓ Reliable service
✓ Transparent communication
✓ Support when you need it

Thank you for choosing CardPoke. We appreciate your trust and are proud to be part of your collecting journey.

Contact Us

If you have any questions regarding our guarantee, please contact us:

Email: contact@cardpoke.shop

Phone: +1 (479) 345-1674

Business Address:
CardPoke
49 Crown Street
London, W1T 6WU
United Kingdom